California Palms Fingerboards

Terms and Conditions

Terms and Conditions for California Palms Fingerboards Customers

Effective Date: 03/10/20025

Welcome to California Palms Fingerboards ("we," "us," "our," or "Company") at californiapalmsfingerboards.com These Terms and Conditions govern your use of our website and the purchase of fingerboards and related products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website.

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1. Use of the Website

You must be at least 13 years old to use our website.

You agree to use the website only for lawful purposes and not to engage in any activity that disrupts or interferes with its functionality.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

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2. Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing. However, errors may occur, and we reserve the right to correct any inaccuracies or cancel orders arising from such errors.

Prices are subject to change without notice. All prices are listed in U.S. Dollars.

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3. Orders and Payment

By placing an order, you agree to pay the total amount, including product costs, shipping fees, and applicable taxes.

We accept payment through credit/debit cards, PayPal, Google Pay, Apple Pay and Crypto

Orders are subject to availability. If an item is out of stock, we will notify you and provide options for a refund or replacement.

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4. Shipping and Delivery

Shipping costs and delivery times are provided at checkout.

We are not responsible for delays caused by shipping carriers or unforeseen circumstances (e.g., weather, customs).

Risk of loss or damage to products passes to you upon delivery.

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5. Returns, Refunds, and Exchanges

If you are not satisfied with your purchase, you may return it within 7 days of delivery for a refund or exchange, provided the item is unused and in its original packaging.

To initiate a return, contact us at giel@californiapalmsfingerboards.com for instructions.

Refunds will be issued to the original payment method, excluding shipping costs, unless the return is due to our error.

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6. Withdrawal and Cancellation of Services

Order Cancellation: You may cancel your order before it is shipped by contacting us at giel@californiapalmsfingerboards.com If the order has already been shipped, you must follow our return policy.

Account Deletion: You may request to delete your account at any time by contacting us. Note that this will not affect orders already placed or our rights to retain information as required by law.

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7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of California Palms Fingerboards and is protected by copyright and trademark laws.

You may not use, reproduce, or distribute any content without our prior written permission.

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8. Limitation of Liability

To the fullest extent permitted by law, California Palms Fingerboards shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the product(s) in question.

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9. Governing Law

These Terms and Conditions are governed by the laws of the State of California, U.S.A.

Any disputes arising from these terms shall be resolved in the courts of the State of California, U.S.A.

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10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are made constitutes acceptance of the revised terms.

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11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

**California Palms Fingerboards**

Email: giel@californiapalmsfingerboards.com

Phone: (949) 690-9164

Address: Mission Viejo CA 92691 U.S.A.

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Thank you for choosing California Palms Fingerboards. We appreciate your trust and look forward to serving you!

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End of Terms and Conditions

Return and Refund Policy

Return and Refund Policy for California Palms Fingerboards Customers

Effective Date: 03/10/2025

At California Palms Fingerboards ("we," "us," "our," or "Company"), we strive to ensure your complete satisfaction with your purchase of fingerboards and related products. If you are not satisfied with your order, you may return it in accordance with this Return and Refund Policy.

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1. Terms of Return

You may return products within 7 days of the delivery date.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Proof of purchase (e.g., order number or receipt) is required for all returns.

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2. State of Return

Items must be returned in their original packaging, including all accessories, tags, labels, etc.

Products that are damaged, altered, or missing components may not be eligible for a refund or exchange.

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3. Reason for Return

We accept returns for the following reasons:

The product is defective or damaged upon arrival.

The product does not match the description on our website.

You are unsatisfied with the performance of the product for any reason (e.g., broken, damage upon arrival ) and subject to the terms outlined in this policy.

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4. Process for Return

To initiate a return, follow these steps:

1. Contact Us: Email us at giel@californiapalmsfingerboards.com within 7 days of receiving your order. Include your order number, the reason for the return, and any supporting photos (if applicable).

2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.

3. Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship the item to the address provided.

4. Wait for Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

**Note**: You are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect item).

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5. Process of Refund

Approved Refunds: If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method, excluding shipping costs (unless the return is due to our error).

Exchanges: If you request an exchange, we will ship the replacement item once the returned item is received and inspected.

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6. Non-Refundable Items

The following items are not eligible for return or refund:

Products that have been used, altered, or damaged after delivery.

Products without proof of purchase.

Gift cards or promotional items.

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7. Contact Details

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:

**California Palms Fingerboards**

Email: giel@californiapalmsfingerboards.com

Phone: (949) 690-9164

Address: Mission Viejo CA 92691 U.S.A.

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Thank you for shopping with California Palms Fingerboards. We appreciate your trust and are committed to providing you with a seamless return and refund experience.

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End of Return and Refund Policy

Terms and Conditions

Return and Refund Policy

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